In we are conscious that, to a great extent, the confidence of our clients in our products and services depends of our ability to protect its personal data when they visit our Website.

The following information about our Privacy Policy reflects our commitment to guarantee and maintain secure business relationships by protecting personal data and safeguarding the right to privacy of each of the users of our website.

In this document we explain how we use our clients' personal data.

It is essential that you read and accept it before you continue browsing. is a projected page of Esonline SL, entity provided with CIF B87353066. 

We value transparency, and for that reason, we want you to know from the beginning that the protection of your data is very important to us. This policy explains which personal information we collect from our users and how we use the data. We invite you to read these terms carefully before providing your personal data on this website.

Those over the age of thirteen may register in as users without the prior consent of their parents or tutors.

In the case of children under the age of thirteen, consent of the parents or guardians is required in order to process their personal data. In no case will the minor be asked for information regarding the professional, financial or personal situation of other family members without the consent of the corresponding family members.

If you are under thirteen years of age and have accessed this website without notifying your parents, you must not register as a user.

This website respects and protects the personal data of users. As a user, you should know that your rights are guaranteed. We have striven to create a safe and secure space, which is why we want to share our norms regarding your privacy:

  • We never ask for personal information unless it is absolutely necessary to provide the services you require.
  • We never share personal information of our users with anyone, except to comply with the law or in very specific cases in which we have your authorisation, expressly requested by us and granted by you.
  • We will never use your personal data for a purpose other than that expressed in this policy.

Please note that this policy may vary depending on legislative or self-regulatory requirements, so users are advised to review it periodically. The policy will be applicable in the case that users decide to fill out any form where personal data is collected.

Esonline, SL, as the owner, has adapted this website to the requirements of:

a) Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation)

 b) Organic Law 15/1999 of 13 December on the protection of personal data (LOPD)

c) The Royal Decree No. 1720/2007 of 21 December 2007, approving the Regulation for the development of the Organic Law, 15/1999 of 13 December 1999 on the protection of personal data.

d) Law 34/2002 of July 11, on services of Information Society and Electronic Commerce (LSSICE, in Spanish).

Responsible for the treatment of your personal data:

Identity of the Controller: Esonline, SL Commercial name: Tax number (CIF) B87353066 Address: C / Valdeon, nº12, door 16. Pol. Ind. Cobo Calleja CP 28947 - Fuenlabrada - (Madrid).

Activity: Ecommerce

We implement all of the technical and organisational security measures established in the current legislation for processing our users' data.

Principles that we will apply to your personal information

When processing your personal data, we will apply the following principles that comply with the requirements of the new European General Data Protection Regulation (hereinafter, GDPR), in force as of May 25, 2018 throughout the territory of the European Union to avoid discrepancies between the previously dispersed national regulations:

  • Lawfulness, fairness and transparency: we will always request your consent for processing your personal data, for one or various specific purposes about which you will be dully informed in advance with absolute transparency.
  • Data minimisation: we will only request data that is strictly necessary in relation to the purposes for which we require it. This will be kept to the minimum possible.
  • Principle of storage limitation: The data shall be kept for no longer than is necessary for the purposes of the processing. Depending on the purpose, we will inform you of the corresponding conservation period. In the case of subscriptions, we will periodically review our lists and delete those records that were inactive for a considerable time.
  • Principle of integrity and confidentiality: Your data shall be processed to ensure the adequate security of personal data and confidentiality. You should know that we take all the necessary precautions to avoid unauthorised access or improper use of our users' data by third parties and that, in the event of suffering any type of cyber-attack, you would be immediately notified and the situation would be reported to the competent authority.

How have we obtained your data?

The personal data that we process in come from:

Contact form

Form

Registration form

Access to the ticket system

Comments on blog and product sheets

Sales form

Your consent is given through a manifestation of free, specific, informed and unequivocal will as an interested party. Silence, checked boxes or inactivity do not count as consent and we do not use them. In records are also kept to demonstrate that consent has been given by the relevant person. Finally, consent is explicitly collected when sensitive personal data is processed or personal data is transferred outside the EU.

Legitimate grounds for processing your data and possible opposition to it

The consent is the legal basis for the processing of your data.

Any contact or comments on this website requires acceptance of this privacy policy.

The prospective or commercial offer of products and services is also based on the consent that is requested, and in no case will the withdrawal of this consent condition the execution of the subscription contract. Also, the contracting of products and services will be managed according to the terms and conditions that appear in the commercial policy.

The legal basis for the processing of personal data is the execution of the existing contract between and the client or user.

In personal data is processed in order to be able to adequately provide the services that have been contracted and to maintain and follow the fulfilment of the contracts signed with us. We may thus analyse this data to obtain profiles, even by means based solely on automated data processing. That is why, before establishing any contact with, it is necessary to provide the requested personal data and to keep that information updated for the duration of the contractual relationship in order to develop it correctly.

From this data processing, may develop commercial actions in general and based on the profile resulting from the automated processing of data. In particular, may offer or recommend products and services that may be of interest to each client or user, taking into account their previous purchases. Only so that these commercial offers are adjusted in the most appropriate way possible to their preferences and personal needs, we analyse your demographic and consumption data in order to develop a commercial profile. In any case, you should know that we will always carry out this activity respecting your interests, rights and freedoms, and we will only make commercial offers while you are our client, and we will refer exclusively to products and services provided by us which are similar or related to those you have already bought.

We will process personal data for identification purposes and data referring to the preferences or needs of transactions of goods and services. Those data are always provided by the client or user on our website or our forms when hiring a service or product or asking for information at

You can always consult how we process your data and the purposes of processing your personal information at the email address, properly identifying yourself.

Your data will not be disclosed to third parties, except legal obligation and at the request of the judicial, police or tax authority in prevention or investigation of any alleged fraud.

When talking through the phone, the conversation may be recorded and preserved to maintain the quality of the service and as evidence, in and out of court, if necessary.

In any case, this data processing is subject to the strictest confidentiality and the corresponding security measures to prevent the data from being used in a different purpose. 

Any user can oppose the processing of their data for any of the specific services above, for which they should contact Esonline, SL. at the email address, explaining the reason for your opposition and identifying yourself with a copy of your ID or similar identification document. In the event that the processing of your data for any of these specific purposes is not authorised, this will not affect the maintenance or fulfilment of the contractual relationship agreed with

Data Category

We will process personal data for identification purposes and data referring to the preferences or needs of transactions of goods and services. Those data are always provided by the client or user on our website or our forms when hiring a service or product or asking for information at

No specially protected categories of data are processed.

How long will we keep your data?

The provided personal data will be conserved:

a) Until the data subject requests its deletion.

b) The personal data in our possession will be blocked when they are no longer necessary for the purpose for which they were collected and provided, remaining from that moment at the exclusive disposal of the Judges and Courts, the Public Prosecutor's Office and its agents and the competent Public Administrations, in particular in matters of data protection and prevention of tax fraud.

c) These data, even those that are blocked, will be kept for the attention of the possible responsibilities derived from the treatment of the same during the legal period of prescription of these responsibilities. Once said term has elapsed, Esonline SL. will proceed to delete the data.

What are your rights when you provide us with your data?

Anyone has the right to obtain confirmation about whether is processing their personal data.

  • Interested parties have the right to:
  • Request access to their personal data
  • Request rectification or deletion of the data.
  • Request the restriction of data processing.
  • Oppose processing.
  • Request the portability of the data.

Interested parties have the right to access their personal data, as well as request the  correction of inaccurate data, or where appropriate, to request its  deletion  when, for among other reasons, the data is no longer necessary for the purposes for which it was collected.

Interested parties may request the limitation of the automated processing of their data for the preparation of personalised offers of products or services, in which case they will only be kept for the maintenance or fulfilment of the contractual relationship agreed with, and they will only receive generic communications, not personalised offers. When receiving the data subject denial of the data, Esonline, SL will stop processing the data, except for reasons of legal imperative or in the exercise or defence of possible claims.

Any interested party has the right to receive their personal data, which they have provided us and in a structured, commonly used and machine-readable format, and to transmit them to another data controller when:

  • The processing is based on consent
  • The data has been provided by the person concerned.
  • The processing is carried out by automated means

When exercising their right to data portability in accordance with the previous section, the interested party shall have the right to have the personal data transmitted directly from one responsible party to another, when technically possible.

Any interested party has the right to access, rectify, cancel, request the portability of their data, oppose or limit the treatment we make of them in the cases and with the scope established by the applicable regulations. You can exercise these rights by sending a letter to Esonline, SL, calle Valdeon, 12, puerta 16. Pol. Ind. Cobo Calleja CP 28947 - Fuenlabrada - (Madrid), sending attached a photocopy of your ID or equivalent identity document.

If you have any questions about your rights or how to exercise them, you can contact us at the email address

Data subjects also have the right to effective judicial protection and the right to lodge a complaint with the supervisory authority, in this case the Spanish Data Protection Agency, if they consider that the processing of personal data concerning them is in breach of the Regulation.

For what purpose do we process your personal data?

When a user visits, for example, to buy a product, subscribe to the newsletter, leave a comment or any other action, they are providing personal information for which Esonline, SL is responsible. That information may include data of a personal nature, such as the IP address, name, postal address, email address, telephone number and payment method. By providing this information, the user issues his/her consent for the information to be collected, used, handled and stored by, only in the manner described in the Legal Notice and in this Privacy Policy.

At there are different personal information capture systems and to process the information provided by interested persons, with the following purpose for each capture system (forms):

  • Contact form and access to the Ticket System: We request the following personal data: Email, name, phone number. For example, this data can be used to reply to your request and answer any queries, complaints, comments or concerns you may have regarding the information included on the website, the services provided through the website, the processing of your personal data, questions concerning the legal texts included on the website, as well as any other queries that you may have that are not subject to the contract conditions.
  • Content subscription form: We only request the Email, to manage the list of subscriptions, send newsletters, promotions and special offers, provided by the user when making the subscription. Within the website there are several forms to activate the subscription.
  • Registration form for blog comments: To comment on blog posts, the user is required to register through a form. In this case, we request the following personal information: name, Email, Website URL. Once registered, the user will be able to make as many comments as they wish and respond to the previous ones.
  •  Registration form: Necessary process to be able to buy a product in We ask: name, surname, Email, date of birth.
  • Sales form: Contact and payment information will be required such as: name, surname, company, full address, postal code, city, province, country, contact telephone number. The payment data will be collected and managed by the payment gateway used by the web.

As has already been said, at personal data is processed in order to be able to adequately provide the services that have been contracted and to maintain and follow the fulfilment of the contracts signed with us. We may thus analyse this data to obtain profiles, even by means based solely on automated data processing. That is why, before establishing any contact with, it is necessary to provide the requested personal data and to keep that information updated for the duration of the contractual relationship in order to develop it correctly.

Other purposes for which we process personal data

With total confidentiality and full guarantee of compliance with the conditions of use and applicable law, there may be tools and algorithms that help this website to collect and automatically process personal data that it collects for various purposes:

a) To support and improve the services offered by this website.

b) To manage the social networks in which may have a presence; the data processing of our followers of our social networks, will be governed by the rules of those same pages or social networks, where they must be expressly accepted. In these cases, the conditions of use, privacy policies and access regulations correspond to the social network that is appropriate in each case and previously accepted by the user. To the extent that it corresponds, Esonline, SL will process your data for the purposes of correctly managing your presence on the social network, reporting activities, products or services of, as well as for any other purpose than the regulations of social networks allow. In no case will follower profiles be used on social media to send advertising individually.

c) We also collect other non-identifying data obtained through some cookies which are downloaded to the user's computer when they browse this website, as explained in the Cookie Policy. does not sell, rent or transfer personal data that can identify the user, nor will it do so in the future, to third parties without prior consent.


The remarketing function allows us to reach people who have previously visited and associate a specific audience with a specific message. Remarketing is a method of getting users who have visited our site to do it again.

As a user of, we inform you that we are collecting information for this remarketing function in

The information we collect thanks to this function is collected by Facebook cookies and those installed on our page. You can find the data collected by these cookies in the following privacy policies of each service:

a) Facebook: If you do not want your information to be collected by these cookies, you can disable the use of Google cookies through the Google Ads Settings. You can also disable the use of cookies from a third-party provider through the disabling page of the Network Advertising Initiative.

This type of services allows you to interact with social networks or other external platforms directly from the pages of this website. The interactions and information obtained by this website will always be subject to the user's privacy settings in each social network. In the event that a service is installed that allows interaction with social networks, it is possible that, although users do not use the service, it will collect web traffic data related to the pages on which they are installed.

b) Facebook Ads: At we use Facebook Ad, i.e. Facebook's advertising platform, which allows us to create campaigns and advertisements. When generating an ad, you can segment your audience by location, demographics (age, gender, etc.), interests (activities, hobbies, etc.)...

The data obtained through Facebook ads are subject to this privacy policy from the moment the user leaves their data in the form on this website to join the subscription newsletter. In no case will the information from Facebook be used for a different purpose, as has already been said before.

Information about cookies

Through the cookies, Esonline SL. can collect statistical data on how users navigate through its, such as their IP address, their operating system or the type of browser. This information is never shared with third parties, and is used only to improve the administration of their systems and offer a more efficient service. For the same reason, information about the use and general behaviour of the customer can be obtained in the online store. Cookies are used, therefore, only to improve the online store and provide a better and more personalised service.

A cookie is a file that is downloaded to a user's electronic device when accessing certain websites in order to store and retrieve information regarding the websites that are visited from that device. Cookies allow to that website, among other things, to store and retrieve information regarding the user's decisions and habits. It is important to note that the use of cookies does not provide personal data on the user, who remains anonymous.

Specifically, cookies allow to:

  • Store information about preferences and customise the website according to individual interests.
  • Accelerate searches.
  • Produce a history of preferences for the following visit.
  • Recognise the user when returning to the website.
  • Make an estimate on numbers and patterns of use.

The user can refuse to accept cookies by configuring their browser to reject cookies. However, if you select this setting, you may not be able to access certain parts of the page or you may not be able to take advantage of some of the services. Unless the browser settings have been adjusted to reject cookies, systems will produce cookies when the user connects to its page.

Are there other recipients who will receive your data?

Many tools that we use to manage the data are hired by third parties, as it appears on our page.

In order to provide strictly necessary services for the development of the activity, shares data with the following service providers under its corresponding conditions of privacy:

a) Google Analytics, a website analysis service provided by Google Inc., a company from Delaware whose main office is located at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, USA ("Google"). Google Analytics uses "cookies", which are text files placed on your computer to help the website analyse how visitors use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

b) Hosting: Softlayer (

c) Web platform: Website made with PrestaShop (php).


When browsing, non-identifiable data may be collected, which may include IP addresses, (approximated) geographical location, a record of how the services and sites are used, and other data that cannot be used to identify the user.  The non-identifying data also includes information related to your browsing habits through third-party services. This website uses the following third-party analysis services:

* Google Analytics

* Piwic

We use this information to analyse trends, administer the site, and track user movements around the site and to collect demographic information about our users base as a whole, always for the benefit of our users so that we can improve our services and offerings.

Secret and security of the data

When using and processing of users' personal data, is committed to respecting confidentiality and using data in accordance with the purpose for which it was sent. further complies with its obligation to store data and adopt all necessary measures to avoid the data's alteration, loss, processing or unauthorised access, in accordance with the provisions of current data protection regulations.

This website holds an SSL certificate. This certificate is a security protocol that ensures that data travels in full, and securely, i.e. - the transmission of data between a server and a web user, and vice-versa, is fully encoded or encrypted. cannot guarantee the absolute security of the internet network and, therefore, the infringement of data through fraudulent access by third parties. In the event of detecting any type of intrusion or attack, the appropriate measures would be taken immediately, the possible affected users would be informed and the fact would be reported to the competent authority.

Regarding the confidentiality of the processing, Esonline, SL will ensure that any person who is authorised by to process the client's data (including its staff, collaborators and providers), will be under the appropriate obligation of confidentiality (either as a contractual or legal duty).

When the becomes aware of a security incident occurring, they must notify the Client without undue delay and must provide accurate information related to the Security Incident, or when the Client reasonably requests it.

Accuracy and Authenticity of Data

As users who provide data, they are solely responsible for the veracity and correctness of the data sent to, exonerating Esonline, SL, from any responsibility in this regard.

In any event, users guarantee and take responsibility for the accuracy, validity and authenticity of the personal data provided, and undertake to keep it duly updated. Users agree to provide complete and accurate information on contact or subscription forms.

Acceptance and consent

The user declares to have been informed of the personal data protection conditions, and thus accepts and consents to their processing by Esonline, SL ( in the manner and for the purposes indicated in this Privacy Policy.


The consent given, both for the treatment and for the transfer of the data of the interested parties, is revocable at any time by communicating it to Esonline, SL ( in the terms established in this Privacy Policy. Under no circumstances will this revocation be retroactive in nature.

Changes in the Privacy Policy

Esonline, SL. reserves the right to modify this Privacy Policy to adapt it to new legislation or jurisprudence, as well as to industry practices. In these cases, Esonline SL. will announce on this page the changes introduced with reasonable anticipation of their implementation.

Commercial mailing

In accordance with the LSSICE, does not engage in SPAM practices, nor does it send commercial emails that have not been previously requested or authorised by the user. Consequently, in each of the forms on the website, the user has the possibility of giving their express consent to receive the newsletter, regardless of the commercial information requested.

In accordance with the provisions of Law 34/2002 on Services of the Information Society and electronic commerce, undertakes not to send communications of a commercial nature without properly identifying them as such.

Document revised on 05-21-2018.

On behalf of team, we thank you for the time spent reading this Privacy Policy.