Frequently Asked Questions

What is Miberia?

Miberia is a Spanish online store for the sale of technology, especially smartphones, as well as other products such as gadgets, peripherals, accessories, smartbands, smart home devices or audio accessories. As we are always aware of the latest technological releases, we can offer the best smartphones, earphones, speakers, etc. We mainly sell products from China, although our headquarters and warehouse are in Spain. As we fully control the entire direct sales process, we can offer the broadest warranties.

Why buy from Miberia?

What distinguishes Miberia from other online stores is the quality of its products and the much adjusted prices at which the customer can purchase them. At Miberia we are specialised in technology. That is why we are able to select the most innovative and highest quality gadgets from established brands, such as Xiaomi, Nubia or 1MORE. All this at incredibly low prices, without possible competition, because we only think about our customers.

In addition, we have unbeatable purchase conditions, since all our shipments are made from Spain and are delivered in 4-5 days working days anywhere in Europe. In addition, the shipping costs are only £17.16/€18 for packages up to1kg/2,2 pounds. You can ask our different Shipment Policies at support@miberia.com The warranty of all our phones and tablets is 2 years, for which you can count on our own Technical Support.

For everything you need, you can count on Miberia! Our Support Centre is in Spain and you can contact us through our chat, email or social networks (Facebook, Twitter or Instagram). Our Technical Support Service is also in Spain, so any problem will be solved quickly and safely.

How can I contact Miberia?

You can contact us in the following ways:

Buying process in Miberia

Can I buy on Miberia without registering?

Yes, you can buy in Miberia without registering beforehand. You can use any of our payment methods by placing an order as a guest. However, we recommend you register before making your purchase, since this way you can control the status of your shipment, automatically receive your tracking number or use discount coupons. Anyway, you can register after making your purchase, using the same email that you used as a guest.

One of my orders has been cancelled and continues to appear on my profile

It is something normal, since we want you to have all the information of the interactions with our page. For this reason, our system keeps a record of all the orders you have placed, even those that have been cancelled.

What payment methods are available in Miberia?

Currently you can pay in Miberia using PayPal or Credit Card.

Do prices at Miberia include taxes?

Except for typographical errors, the amounts shown on the Miberia website are the final prices. They include taxes, but not shipping costs.

How can I use a discount coupon?

To use the discount coupon you must be registered. Once you have registered and have added the product to your cart, you can access it, where you have a text box called "Discount Coupon". In this box you have to enter your coupon code and you will see your discount instantly and automatically when you press the "Apply" button next to it.

I have a discount coupon that does not work, what do I do?

Sometimes when copying and pasting the coupon code, a blank space is left. Please try removing this space or try copying it manually. If this does not work, please contact us by mail or through our chat to check the coupon validity.

What does it mean that a product is on pre-sale?

Pre-sale products are products that have not yet been released on the market, or have recently been released and we have not received them in our warehouses. That is why they can be purchased in the online store but are not available to ship immediately. If you buy a product in pre-sale, at Miberia we promise to have them in stock in the shortest possible time and to provide you with the estimated arrival date.

What does it mean when a product appears "Out of Stock"?

“Out of stock” is the label we use both for products that will take longer than usual to be back in stock and for products that have ceased to be manufactured and will no longer be restocked.

Deliveries

What delivery systems are there?

We currently use the delivery service provided by DHL. Products in stock (that are not in pre-sale) are always delivered in 4-5 working days to any point in Europe, with the exception of the United Kingdom, Switzerland and overseas islands and territories.

What are the shipping costs?

Shipping costs are £17.16/€18 for packages up to 1kg/2.2 pounds of weight.

How long does shipping take?

The shipping time for products in stock is 4-5 working days for Europe. If the order is placed on a Saturday, Sunday or holiday, it will be processed on the first working day after the day the order is placed. That is why we always talk of "working days". In pre-sale products, we must add the transport time from Asia to Spain, which is usually about 10-15 calendar days.

Where do you deliver?

We currently ship to mainland Europe. Unfortunately, we do not deliver to the United Kingdom or Switzerland at the moment.

How can I track my order?

Once the carrier collects your package, you will be able to know your tracking number in your customer file, always in the event that you made the purchase after registering.

If you have any problem obtaining your tracking number, you can request it by email or chat sending your order number.

What warranty do products have?

In accordance with current laws, Miberia grants a 2-year warranty on all the products it distributes, except for refurbished products, which will have a 1-year warranty. Consumables, peripherals and, in general, those that by their nature suffer wear and tear (power banks, chargers, cables, etc.) are not covered by the warranty. Electronics spare parts have no warranty, since they are spare parts that are susceptible to damage when installed in damaged equipment, and are subject to their own return and exchange process.

This warranty must always be processed through our email or chat and will be cancelled if another technical service is used. The warranty is not insurance. Therefore, it only covers aspects not caused by misuse by the customer.

How can I process the warranty?

To process the warranty you must write us an email. If necessary, you will be asked to provide explanatory photographs of the state of the device.

If the manufacturer of the product offers a warranty greater than the 2 years established by law, the incident will be processed directly with the manufacturer. In such cases, Miberia is exempt from all liability for technical assistance.

What is included in the warranty?

The Miberia warranty covers the repair of software and hardware failures not caused by the user or derived from prolonged use.

Do I lose the warranty if I install a ROM on my own?

Modification of the software with which the terminal is received with unofficial software (that is, not created by the manufacturer of the terminal for that specific product) by the customer or by any unauthorised person, incurs a loss of warranty.

Likewise, the warranty does not cover manual updating by the customer or by any unauthorised person who incurs a system failure (bricks). If the failure does not occur, the warranty will apply as normal.

The receipt via OTA and installation of an official update issued by a manufacturer does not void the warranty.

What does "freight collect" mean?

When processing a warranty that requires the terminal to be sent to Miberia, we indicate that its shipment is "freight collect" This means that we assume the shipping costs involved in collecting the product from your home by our carrier and transporting it to our facilities. This amount can be requested to be paid by the client later, in the event that the problem of the product is not covered by the warranty.

What is the estimated repair time?

Our Technical Support Service establishes an approximate repair period of 1-2 weeks from receipt of the product, always in the event of breakdowns that can be repaired in our own service and that do not have to be sent to the factory or require a replacement that we do not have in stock.

If it is necessary to send the terminal to the factory, you will be informed and you will have to give your express consent for that shipment.

Exchanges and returns

How can I cancel my order?

You can cancel your order for free if it has not yet been processed and shipped. You just have to inform us of your wishes by email. If it is cancelled once it has been sent, the customer has to pay the shipping costs that lead to the return of the products to our warehouse.

I have received a broken or damaged product, what should I do?

It is important that at the moment of the delivery you verify the state of your order. If it arrives damaged, please, reject the delivery indicating the reasons on the delivery note of the carrier and return the package. Then, get in touch with us by sending us an email indicating your incidence.

How can I return a product?

If you don't like the product and you wish to cancel the purchase, you can do so within 14 calendar days from receipt of the product. This period is a withdrawal period, not a terminal test. Therefore, the device must be received by Miberia in exactly the same state in which it was received.

To make this right effective, you have to send us an email. There we will indicate the steps to make the withdrawal.

Note: the right of withdrawal is only available to individuals, not to companies or professionals.

Note 2: the right of withdrawal is subject to the requirements detailed in our general conditions of purchase.

Steps to return an order:

  • Get in touch with Miberia by sending an email to support@miberia.com to inform the Customer Service Department of your decision.
  • You must return the complete item, with all accessories included and with the original packaging in perfect condition. If it is a delicate product, such as a camera or an accessory, we ask you to protect it with additional external packaging to avoid damage during transport.
  • Return the product through the carrier indicated by Miberia. In no case will the return or exchange be managed directly at our facilities.
  • Once you have delivered the package to the carrier, send us the tracking number by email.

Can Miberia offer support for non-warranty issues?

Yes, the Miberia Technical Service can offer you support for problems not included in the warranty, such as incorrect software / hardware configuration of the product on your part, breakdowns caused by virus infection, etc. To find out about the possibility of a repair and get a quote, you have to contact us.

Can Miberia offer me support for problems with devices not purchased on its website?

No, we currently do not offer technical support to devices not purchased on our website.

Products Characteristics

What is the 800 band and what is it for?

The electromagnetic bands are used to transmit the data that we receive through our mobiles. One of these bands is 4G. The 20 to 800 MHz band, the 800 band, is a frequency within 4G. The 800 band ensures that we have better coverage, as it receives the data faster and more efficiently. It has a lower frequency than other wavelengths in the 4G spectrum. That is why it manages to reach a greater distance in the reception of signals emitted by repeating antennas, and also maintains this signal in closed spaces without loss of connection intensity. Achieve better indoor coverage. If your mobile phone has 4G, you will obtain the data through one of its bands, although it depends on the telephone company and the area. Not all companies use the 800 band on the 4G frequency. Big companies usually offer it. Check their websites to be sure. If a phone has an 800 band, the LTE coverage will be better and it will not be necessary to use the 3G network.

What is a refurbished product?

Refurbished products that are marketed in Miberia come from customer returns and exhibitions. The technical service on our website subjects them to an exhaustive quality control, checking that they work correctly and that the box contains all the original accessories for the product. Since they are unsealed, their reconditioned condition is specified and their price is lower. All refurbished products have a 1 year warranty.

If you have any other questions, contact us at support@miberia.com